Shipping Policy

Last Updated: September 11, 2026

At Sweet Dreams, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed, our team will begin processing it.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of high demand, processing may take longer than usual.

2. Delivery Time

After your order has been processed and handed over to the courier, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier issues, incorrect delivery information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before the order is confirmed.

Shipping fees may vary depending on the delivery location, order size, promotional offers, or available shipping services.

4. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Please make sure that your name, phone number, email address, and delivery information are accurate.

Sweet Dreams is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Courier Delivery

Orders are delivered through third-party courier or delivery services.

The courier may contact you by phone to confirm or arrange delivery.

Please ensure that someone is available to receive the package at the provided delivery location.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the provided contact information is incorrect, or the customer refuses or fails to receive the package, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect customer information or repeated failed delivery attempts.

7. Tracking

Where tracking information is available, Sweet Dreams may provide the customer with a tracking number or delivery update.

Tracking information is provided by the applicable courier, and delivery updates may take some time to appear after the package has been dispatched.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the package and product before using the item and contact us as soon as possible.

For damaged or defective products, please refer to our Refund & Return Policy.

9. Delayed or Lost Orders

Although we work with delivery providers to ensure orders reach customers safely, Sweet Dreams is not responsible for delays caused by circumstances outside our reasonable control.

If your order appears to be significantly delayed or lost, please contact us so that we can assist you and, where appropriate, communicate with the courier.

10. Address Changes

If you need to change your delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has been processed or dispatched.

11. International Shipping

Unless specifically stated on our website, Sweet Dreams currently focuses on domestic deliveries.

If international shipping becomes available, applicable shipping charges, delivery times, customs duties, taxes, and other charges will be communicated as applicable.

12. Contact Us

If you have questions about shipping or delivery, please contact Sweet Dreams:

Email: sweetdreams.teamsupport@gmail.com
Phone: +92 326 3934264

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.