Refund & Return Policy

Last Updated: September 11, 2026

At Sweet Dreams, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product has a manufacturing issue.

• The product is substantially different from what was described on our website.

For hygiene and safety reasons, baby pillows that have been used, washed, or removed from their original packaging may not be eligible for return or refund, except where the product is defective or required otherwise by applicable law.

2. Return Period

Return requests should be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

3. How to Request a Return

To request a return, contact our customer-support team:

Email: sweetdreams.teamsupport@gmail.com
Phone: +92 326 3934264

Please provide:

• Your name

• Order number

• Reason for the return

• Photos or videos showing any damage, defect, or incorrect product, when applicable

Our team will review your request and provide instructions if the return is approved.

4. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request photographs or videos of the product and its packaging to help us assess the issue.

If the issue is confirmed, Sweet Dreams may offer a replacement, exchange, or refund depending on the circumstances and availability.

5. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

6. Change of Mind

Returns due solely to a change of mind may be accepted at Sweet Dreams' discretion and may be subject to return shipping costs.

Because our products are baby-use products, opened or used pillows may not be accepted for return due to hygiene and safety considerations.

7. Refunds

Once an approved return has been received and inspected, we will notify you about whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

The time required for the refund to reach you may vary depending on the payment provider or financial institution.

8. Return Shipping Costs

If the return is due to an incorrect, damaged, or defective product, Sweet Dreams may cover reasonable return shipping costs or provide an appropriate replacement.

If the return is approved for another reason, the customer may be responsible for return shipping costs.

9. Non-Returnable Items

For hygiene and safety reasons, the following may generally not be eligible for return:

• Used baby pillows

• Washed baby pillows

• Products with significant signs of use

• Products returned without their original packaging, where the packaging is necessary for hygiene or resale

This does not limit any rights you may have under applicable consumer-protection laws.

10. Exchanges

If you receive a defective or incorrect product, we may offer an exchange or replacement where the requested product is available.

If the replacement is unavailable, we may provide another appropriate solution, including a refund where applicable.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed, dispatched, or delivered may not be eligible for cancellation and may instead be subject to this Refund & Return Policy.

12. Contact Us

For questions about refunds, returns, or exchanges, please contact:

Sweet Dreams
Email: sweetdreams.teamsupport@gmail.com
Phone: +92 326 3934264

We reserve the right to update this Refund & Return Policy when necessary. Any changes will be posted with an updated "Last Updated" date.